Terms of Service

Biovana provides the consumer-facing website, general information, customer support, and non-clinical coordination. Biovana is not a medical practice or pharmacy and does not make clinical decisions, prescribe medication, or dispense prescriptions.

• Medical services are provided by AyaRx, an independent network of licensed U.S. healthcare providers.
• Uniloop provides the technology and coordination platform. Uniloop does not provide medical care and no provider-patient relationship is created with Uniloop.
• Prescription fulfillment and pharmacy services are provided by e-RxHub, an independent pharmacy partner.

Each independent organization is responsible for the services it provides.

You must be at least 18 years old, be legally able to agree to these Terms, and be physically located in the United States when receiving telehealth services. Services are available only where an AyaRx provider is licensed to practice and where the pharmacy partner is authorized to dispense and ship the prescribed medication.

During registration, you will be asked for your residential address and ZIP code. This information is used to verify service availability, determine treatment eligibility, and connect you with an appropriately licensed provider and pharmacy. Provider, medication, pharmacy, and treatment availability may vary by location. You will be notified before clinical services are provided if telehealth or prescription fulfillment is unavailable in your jurisdiction.

Telehealth may include asynchronous care, such as submitting medical history, questionnaires, photographs, and other health information for clinical review. When clinically appropriate, care may also include telephone or live-video consultation with a licensed provider.

The decision to diagnose, treat, prescribe, request follow-up information, or refer you for in-person care belongs solely to the independent provider. Completing an intake does not guarantee treatment or a prescription. Review the separate Telehealth Consent before requesting clinical services.

All prescription medications require an evaluation and prescription from a licensed provider. Use medication only as directed and contact your provider or pharmacist with clinical or medication questions.

Compounded medications are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed. A compounded medication is not a generic drug and should be used only when a licensed provider determines it is appropriate for an individual patient.

You agree to:

• provide complete, current, and accurate identity, location, contact, and health information;
• use only your own account and keep account credentials confidential;
• notify the care team if your location, health, medications, or contact details change;
• not seek duplicate or inappropriate prescriptions or misuse any prescribed medication; and
• follow provider instructions and obtain in-person or emergency care when directed.

Prices, recurring-payment terms, cancellation rights, and any applicable fees will be shown before purchase. You authorize the payment method you provide to be charged according to the terms presented at checkout. Clinical review does not guarantee that a prescription will be issued. Pharmacy processing and shipping estimates are not guaranteed.

Dispensed prescription medication generally cannot be returned or reused. See our Shipping and Returns pages for current operational details.

You consent to receive service-related communications electronically, including account, clinical, pharmacy, payment, and shipping notices. Standard message and data rates may apply. Electronic communications can carry privacy and security risks; do not use ordinary email for emergencies or highly sensitive medical information.

You may use the site only for lawful, personal purposes. You may not interfere with security, attempt unauthorized access, submit false information, scrape protected areas, impersonate another person, or use the site to obtain medication unlawfully. Site content is general information and is not a substitute for professional medical advice.

The site design, copy, and trademarks are owned by or licensed to Biovana and may not be reproduced except as permitted by law.

The website and non-clinical services are provided on an “as available” basis to the fullest extent permitted by law. Biovana does not warrant that the site will be uninterrupted or that any particular treatment, provider, pharmacy, medication, price, or outcome will be available.

Nothing in these Terms limits liability that cannot legally be limited. To the fullest extent permitted by applicable law, Biovana is not responsible for indirect or consequential losses arising from use of the website or services supplied by independent providers, technology vendors, carriers, or pharmacies.

This service is not for emergencies. Call 911 or go to the nearest emergency department if you may be experiencing a medical emergency.

We may update these Terms when services or legal requirements change. The effective date will be posted above. We may suspend or end website access for security, legal, safety, or misuse concerns. These Terms are governed by applicable U.S. law, without overriding rights that cannot be waived under the law of your state.

Questions about these Terms may be sent to hello@biovana.com. Clinical questions should be sent through the secure patient portal to your provider, and pharmacy questions should be directed to e-RxHub.